• Yes, you can, but you'll need to notify us as soon as possible. If you want to modify your order details, please email us at info@lnl.florist with the updated information. At Laurels & Leafz, we strive to accommodate last-minute changes, but we can only guarantee updates (such as delivery address and card message) if requested by 10 AM, one day before the delivery date. For changes during special occasions, please submit your request at least three days in advance (for example, if your delivery is on Valentine’s Day, February 14th, your request should be submitted by 10 AM on February 11th)

Can I cancel my order?  

• Yes, you can cancel your order by emailing us at info@lnl.florist by 10 AM the day before your scheduled delivery. Once confirmed by our Customer Service team, your payment will be refunded as store credit (Laurels & Leafz Gift Card). This gift card will be valid for one year and can be used to purchase any product in our store. Any remaining balance can be applied to future purchases.
• If you prefer a cash refund, please note that a processing fee of RM5 or 5%, whichever is greater, will be applied.
• Please be aware that refunds typically take 14 to 21 working days to process. We will, however, handle your refund as promptly as possible.
• We reserve the right to withhold a refund if we suspect the order may be fraudulent.

PAYMENT

What payment methods do you accept?

• We accept all major credit cards, including Visa and Mastercard. If you prefer not to use a credit card, you can also choose to pay via online bank transfer (FPX) or e-wallets like Grab, Boost, and others through iPay88.

Are payments on your site secure?

• Yes, we partner with iPay88 to ensure a secure online shopping experience. iPay88 safely handles all credit card information, and we do not store or have access to your credit card details.

DELIVERY

Do you deliver flowers and gifts?

• We offer same-day delivery for flowers and gifts in Kuala Lumpur, Selangor, and Johor Bahru for orders placed before 4 PM.
• You can choose from three delivery time slots: (9 AM - 12 PM), (12 PM - 3 PM), or (3 PM - 6 PM). On your delivery date, you can track your order status here.
• For urgent orders or specific timing, we recommend using our Laurels & Leafz Express Delivery service (+ RM 50), which ensures delivery within 4 hours of placing your order during our operating hours (9 AM - 6 PM).
• if we don’t deliver your order within the promised 4 hours, we’ll refund the delivery charge as a sign of our dedication to you. Please note, however, that delays due to factors beyond our control, such as severe weather conditions, are exceptions. While we aim for punctuality, sometimes nature has its own agenda!

Does the recipient need to be present to receive the flowers?

• For a smooth and efficient delivery, please ensure that your recipient is available at the provided address to accept the flowers. Free delivery is made only once. If the delivery is unsuccessful, the flowers will be returned to us, and you will receive a notification.
• If you need to arrange a redelivery, a minimum fee of RM 15 will apply, which varies based on the recipient’s location and the condition of the flowers. Please note that we do not provide replacement flowers if the original arrangement is wilted upon return.

Can you ensure that you deliver the order directly to the recipient?

We always aim to deliver your order  directly to the recipient for the best experience. If the recipient isn’t available at the time of delivery, we’ll leave the order with someone who can help, such as a colleague, family member, friend, receptionist, or security guard.

We’ll do our best to ensure your gift reaches the right hands in a timely and professional manner. If you have any special delivery instructions or requests, just let us know when you place your order, and we’ll do our best to accommodate them.

What will happen if my recipient is not around to receive my order?

If your recipient isn’t available when we arrive, we’ll do our best to find a safe and secure place for the delivery, such as with a colleague, family member, friend, receptionist, or security guard. For houses, we might leave the order behind the gate, and for condos, we may leave it behind the grille—wherever it’s safe and allowed.

We understand how important it is for your gift to reach its destination smoothly, so we recommend letting your recipient know about the delivery and ensuring someone is there to receive it. Please note that we can only attempt delivery once, so it’s important to make arrangements for someone to be available.

If needed, we can arrange for redelivery for a small fee. Feel free to add any special instructions or requests when you place your order, and we’ll do our best to accommodate them.